Abstract

Academic libraries, and their parent institutions, are increasingly using Content Management Systems (CMSs) for website management. In this study, the author surveyed academic library web managers from four-year institutions to discover whether they had adopted CMSs, which tools they were using, and their satisfaction with their website management system. Other issues, such as institutional control over library website management, were raised. The survey results showed that CMS satisfaction levels vary by tool, and that many libraries do not have input into the selection their CMS because the determination is made at an institutional level. These findings will be helpful for decision makers involved in the selection of CMSs for academic libraries.

Highlights

  • As library websites have evolved over the years, so has their role and complexity

  • This study largely focuses on Content Management Systems (CMSs) adoption and related issues, the library web designers who responded to the survey were asked to identify what method of web management they use if they do not use a CMS and asked about satisfaction with their current system

  • The 64 percent CMS adoption rate found in this survey, which used a more narrow definition of CMS than some previous studies cited in the literature review, is higher than adoption rates in any of said studies

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Summary

Introduction

As library websites have evolved over the years, so has their role and complexity. More and more library products and services became available online, increasing the size and complexity of library websites. Many academic library web designers found that their web authoring tools were no longer adequate for their needs and turned to CMSs to help them manage and maintain their sites. The choice was not theirs to make. Their institution transitioned to a CMS and required the academic library to follow suit, regardless of whether the library staff had a say in the selection of the CMS or its suitability for the library environment

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