Content Analysis on Sustainability Dimensions in DMOs’ Social Media Videos Advertising the World’s Most Visited Cities

Abstract

Rapid population expansion and poorly managed economic growth, unprecedented anthropogenic climate changes, non-renewable natural resources depletion, environmental pollution, social inequity, and loss of cultural integrity generate a global context that calls for urgent adoption of a sustainable development approach in major industries, including tourism. Sustainable tourism development requires the mobilization of tourism stakeholders at all levels and on the demand side through actions related to the travel decision-making process. To stimulate attitude formation and adoption of sustainable tourist behaviors, Destination Management Organizations (DMOs)—the main organizations responsible for sustainable destination development—need to adopt sustainable-oriented communication actions when building the destination image. As tourism stakeholders’ perspective is under-investigated for destination image projection and communication, this paper aimed at assessing the integration of sustainable tourism principles in the promotion of destinations by DMOs; the focus was placed on video advertisements posted on the primary online source of tourism information, social media. Through a content analysis of DMOs’ social media advertisements for the 50 most visited cities in the world, the current study revealed that elements covering all three dimensions of sustainability (economic, socio-cultural, natural) were featured in the commercial discourse, but not in a sustainable explicit standpoint. Besides, the content sporadically reflected sustainable governmental initiatives and projected responsible tourist behavior, while it lacked specific sustainable tourism-related terms. Moreover, several highly popular cities did not have promotional videos. The paper contributes to the body of knowledge on destination image formation by providing evidence from the supply’s side along with an original content analysis grid which can be used to capture and evaluate the sustainable tourism dimensions as portrayed in advertising videos of cities. Additionally, it offers practical implications for DMOs’ marketing communication strategies.