Abstract
The paper examines the problem of the productive functioning of an urban passenger transport system, which has a modular structure for the generation and exploitation of the urban transport services. The research objects consist of conventional, scalable and innovative contactless transaction models of an urban transport services in the case study of the Transport Organization (TO) – Joint Stock Company for Passenger Railway Transport “Serbia Trains” (Srbija Voz a.d.). The urban transport service is defined by invoking users, user expectations and requirements, the input data provided by users to a transport provider, the mechanisms for access and delivery of the service, the resources and roles responsible for delivery, security requirements and other parameters. The communication platform for modeling urban transport services in different transaction contexts is defined by the utilitarian framework with 6W dimensions with situational mapping of the 6 Communication Dynamics Factors (6CDF). The technology-process restructuring was achieved with the scalable In-formation Technology (IT) model by implementing the elements of electronic business in the key activities of the supply of the train tickets. Using the results of the performed research, in the paper has been developed an innovative, non-contact ICT model of urban transport services on the platform for integrating the Internet service into the process-technology and behavioral-context structures.
Highlights
In the research field of the improving transport systems, we recognized the need for design some holistic service integrated ICT transaction model of urban transport service in a developing environment
With that approach the motivation in this paper is to present the comparative advantages of a innovative contactless transactional ICT model of a multimodal transport service in which are integrated optimization factors from the interaction fields of people, processes, technologies and environment
The sample of the SP consists of 105 employees who are in direct business communication with the users, and they responded to 15 questions with five given responses in the survey questionnaire
Summary
In the research field of the improving transport systems, we recognized the need for design some holistic service integrated ICT transaction model of urban transport service in a developing environment. The most common case is the integration (Wasiak et al 2017) of the rail and road traffic modules into an intermodal TO with the functional role of SP
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