Abstract

Consumers’ Willingness to Choose a National Payment Card: A Stated Preference Approach

Highlights

  • Consumers are complex entities whose behaviour is closely linked to a set of socio-demographic and psychographic factors as well as cultural aspects

  • The findings shed light on the policy decision making of introducing a local payment card. As it is identified in the analysis, the significant variables are Option, Dispute Management, and Card Industry Standards

  • For a national payment card scheme, in order to compete with the existing market players, dispute management plays a significant role

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Summary

Introduction

Consumers are complex entities whose behaviour is closely linked to a set of socio-demographic and psychographic factors as well as cultural aspects. When choosing a payment card brand, they opt for well-known brands such as VISA, Master, and AMEX as they are internationally well established and trusted by many. They offer many benefits such as special discount schemes through their large network of reputed vendors and service providers. It is in this highly competitive climate that Sri Lanka is proposing to introduce a national card brand. This research tries to ascertain the success of a proposed local payment card brand by examining the mindset of potential customers

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