Consumers' responses to hotels’ donation of rooms to homeless people: The impact of political ideology

Abstract

Our research examines how consumers’ political ideology affects their intention to stay at hotels that have donated rooms to homeless people during the COVID-19 pandemic. We propose that conservative consumers are less likely than liberal ones to stay at hotels that have donated rooms to homeless people due to their greater feelings of disgust toward such hotels. However, we further argue that the proposed effect would be mitigated when the hotels are luxury (vs. non-luxury) establishments. To provide convergent evidence for those arguments, we conducted four experimental studies. Our research contributes to the literature on political ideology, corporate social responsibility, contagion, and hospitality. We also provide practical guidelines for policymakers and hotel marketing managers on how to design initiatives for corporate social responsibility, especially involving the donation of rooms.