Abstract
This paper first presents the results of polling on the subject of potable water in crisis situations, with respondents from south-eastern Poland’s Subcarpathian region asked for their opinions on the level of nuisance associated with water supply interruptions and water quality, levels of consumption and water companies’ quality of service. Among the respondents 53% regard the quality of the water they receive as satisfactory, while a quarter see it as only average. However, respondents are relatively satisfied with the corporate response when supplies are interrupted, as methods and means of notification are judged effective by 60%. Continuing with work to assess possibilities for water companies to improve their performance in crisis situations, the present study generates an Analytical Hierarchy Process allowing recipients to determine importance criteria where quality of service is concerned. This could facilitate management by water companies, providing for centralised control and comparison that help secure services of appropriate quality. The process can also help protect different groups of recipients, as safety is evaluated through analysis of functioning, and of failures and losses.
Highlights
Key conditioning of an agglomeration of people’s continued functioning in times of crisis entails the safeguarding of the supply of water available for consumption via the public system [1]
In line with norms on this security of the drinking-water supply, as well as guidelines relating to risk and crisis management [2], we can consider a crisis to be an event or situation with the potential to affect a supplier of drinking water so seriously that other organisational structures may be required, and possibly unusual means of operation in response to the emergency
Water companies should survey recipients of their water, because correct assessment of the operation of water-supply systems in crisis situations is to some degree a matter of how people feel
Summary
Key conditioning of an agglomeration of people’s continued functioning in times of crisis entails the safeguarding of the supply of water available for consumption via the public system [1]. The occurrence (and likely accumulation) of undesirable events is what threatens a system’s autonomous functioning; or is at best unhelpful to its development [3,4]. In this context, it is worth underlining the human right to water as the right of everyone to sufficient, safe, acceptable and physically accessible and affordable water for personal and domestic uses [5]. Available online: www.superdecisions.com (accessed on 10 August 2019)
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