Abstract
This study presents a consumer evaluation of the delivery and aspects of services provided at three community run mental health centres with the aim of using this information to improve the services in future for quality assurance. 
 
 Opsomming
 Hierdie studie handel oor 'n verbruikersevaluering van die lewering van dienste en aspekte daarvan wat aan die drie gemeenskapsonder-houdende geestesgesondheidsentra gelewer is met die doel om hierdie inligting te gebruik om die dienste in die toekoms vir kwaliteits-versekering te verbeter.
 
 *Please note: This is a reduced version of the abstract. Please refer to PDF for full text.
Highlights
In this era of fiscal restraint and decreased government support for human services, it is essential that community mental health programmes demonstrate their usefulness to the public through careful evaluation of their service
The purpose of this study is to describe the satisfaction levels of consumers with mental health service delivery in Durban, with a view to using this information to improve the services in future for quality assurance
The study was designed to achieve the following objectives: 1. to identify if the services received meet the expectations of care that consumers have of mental health service delivery; 2. to assess the level of satisfaction that the consumers have with the services; and 3. to assess the acceptability of the services consumers receive in the selected clinics
Summary
In this era of fiscal restraint and decreased government support for human services, it is essential that community mental health programmes demonstrate their usefulness to the public through careful evaluation of their service. One important component of the evaluation of such public funded delivery systems is an assessment of the satisfaction of the citizens who receive treatment through their appraisals of both the clinical and the administrative aspects of their care. Research in this area can be used to make services more acceptable to users and encourage better use of services. In a study conducted by Pekarik (1992:91), approximately equal proportions of adults cited perceived improvement, environmental obstacles and dissatisfaction as the most common reason for dropping out
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