Abstract
CASA (Court Appointed Special Advocate) programs have now been in existence for well over 20 years. These programs continue to grow nationwide to provide a voice for children involved in the child welfare system. This study surveyed judges, attorneys, child welfare workers, and parents regarding their satisfaction with CASA volunteers. Seven hundred forty-two surveys were returned and the responses to the 24 item survey questions are summarized. Between group comparisons were made in order to ascertain views about CASA volunteers. Results indicate that judges and attorneys expressed the highest overall satisfaction with CASA programs whereas child welfare workers and parents scored most items the lowest. A qualitative thematic analysis was conducted on the open-ended questions on the survey. Responses to those questions provide valuable information regarding how volunteer CASAs can better serve children, families, child welfare workers and family court personnel. Examples of activities volunteers have done that were most helpful are presented as best practices.
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