Consumer profiles of runners at marathon races

Abstract

PurposeThe purpose of this paper is to identify consumer profiles based on behaviour of runners at marathon races and to determine key drivers for their intention to revisit the marathon.Design/methodology/approachParticipants of three marathons in Germany (Cologne, Bonn, Hanover) were invited via e‐mail to take part in an online survey after the race (n=1,370). They were questioned about the trip to the city, the marathon event, and their socio‐demographics.FindingsThe cluster analysis revealed three clusters that are named holidayers, socialisers and marathoners. The results of the logistic regression analysis show that the intention to revisit is determined by the length of the trip, the daily spending in the city, and the satisfaction with the event.Research limitations/implicationsNon‐probability sampling represents a limitation of this study. Questions relating to the involvement and knowledge of running (first timer and repeat participant) could serve as valuable indicators to further differentiate between different types of runners.Practical implicationsIt is suggested to offer special packages to the runners when they register for the race. One package could, for example, include the starting fee and two nights at a hotel. Moreover, the event organisers could offer more targeted side events such as athlete workshops on nutrition, training, and medical advice.Originality/valueThis paper offers an insight into different consumer profiles of marathon runners based on their behaviour and spending. Key indicators of the runner's intention to revisit the marathon are presented. This study contributes to close a research gap and allows marketers to better understand their consumers.