Consumer Decision-Making in the Era of Information Overload

Abstract

What has emerged as a new paradigm in consumer decision-making in the modern digital age is "information overload," the result of the deluge of data, reviews, ads, and suggestions that customers see at every online interaction. Customers face advantages and disadvantages as a result of information overload. On the one hand, customers are able to do more thorough research on products, services, and brands because to the abundance of information available to them. Decision fatigue, anxiety, and poor decisions can result from consumers being overwhelmed by the sheer abundance of information.