Abstract
The pandemic caused by COVID-19 has changed the mindset of many consumers. They are increasingly aware of the risks of not caring for the planet. Before the pandemic, there was a perceived increase in collective environmental concern and sustainability, but COVID-19 has further accelerated this process and motivated more people to assume this responsibility. Thus, the health crisis could trigger the consumption of organic foods, which are foods produced through environmentally friendly agricultural methods and that have not been artificially altered. It is essential for retailers to know how these consumers of organic foods behave in order to try to modify their strategies. In this context, the objective of this research is to analyze the relationship between attitude, satisfaction, trust, purchase and word-of-mouth (WOM) intentions towards organic products. The results of a survey administered a survey to a sample of 195 consumers show that trust is influenced by satisfaction and attitude. In relation to the behavioural variables, satisfaction is the variable that has the greatest influence on purchase intentions and WOM intentions. In addition, a moderating effect of environmental concern is observed on the proposed relationships.
Highlights
Demand for organic products has increased considerably in the last decade (Du et al 2017)
When considering systems of structural equations, it is necessary that the sample size is sufficient to be able to test hypotheses with solidity
It was observed that the attitude towards organic products influences satisfaction with organic products, supporting Hypothesis 1 (H1) (H1: β1 = 0.749)
Summary
Demand for organic products has increased considerably in the last decade (Du et al 2017). Organic products are those made with the use of natural substances, which implies the avoidance of fertilizers and synthetic chemicals. Organic products bring benefits to both the consumer and the environment. The higher quality of organic products, the avoidance of chemicals that are potentially harmful to health, and the lack of synthetic additives are factors that the consumer perceives as beneficial. Organic products require more labour in their production, providing employment. They benefit the environment and contribute to the conservation of the ecosystem and more sustainable rural development
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