Abstract
Right from birth each and every one of us becomes a consumer but people hardly know about the rights and responsibilities they have as a consumer. There is a great need for awareness regarding consumer rights, responsibilities and the grievance handling machinery among people of all age groups. This paper aims at knowing the awareness level of students regarding the same and also spread awareness in the attempt. The protection against exploitation and unscrupulous activities of the manufacturers and traders provided by law is equal for each one of us. Then why is it that the Consumer Protection Act, 1986 is included in the Higher Secondary and Degree syllabus of Commerce stream only? This paper intends at putting forward the suggestion of the inclusion of Consumer Protection Act in Higher Secondary/ Degree syllabus of all streams of the State Board/ University so as to help build a nation of responsible citizens who can lead a secured life, away from the evil intentions of traders. After all, an aware consumer is a safe consumer.
Highlights
With the development of industries and trade to cater the needs of the consumers, a vast market came into being where the aim of businessmen is only to get financial benefits from their products or services
Commerce students were not taken as respondents because of the fact that the Consumer Protection Act, 1986 is already included in their syllabus and it is assumed that no separate awareness program is required for them
The findings of the study are unsatisfactory with regard to the awareness level of students as consumers
Summary
With the development of industries and trade to cater the needs of the consumers, a vast market came into being where the aim of businessmen is only to get financial benefits from their products or services. In this attempt, they take recourse of various means and modes like false and imaginary advertisements, concealment of facts, adulteration etc. In General Manager, Telecom., BSNL vs Krishnan (2003) the Kerala High Court declares that The Consumer Protection Act, 1986 was enacted with the objective of providing better protection to the consumer.
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