Consumer Acceptance of eHealth among Rural Inhabitants in Developing Countries (A Study on Portable Health Clinic in Bangladesh)

Abstract

This paper explores and analyzes the current level of, reasons behind and factors affecting consumer acceptance of Portable Health Clinic (PHC), an e-Health initiative in Bangladesh. Our findings revealed that, 40% of the respondents have idea of using ICT in healthcare while 21% have their own experience of using any of the existing mHealth or eHealth systems. On the other hand, PHC’s acceptance rate among our respondents is 32% i.e. they have received healthcare services from PHC at least once. This research also analyzed consumer’s demographic and socio-economic factors that affect their acceptance of eHealth. Our finding says, consumer’s age, occupation and purchasing power have very strong influence on their acceptance of eHealth services while their gender, level of education, access to cell phone and previous eHealth knowledge have very insignificant or weaker impact.