Construction and practice of a safe emergency and out-patient clinic nursing care system based on JCI standard

Abstract

Objective To establish a safe emergency and out-patient clinic nursing care system based on JCI standard.Methods We used a safe nursing care conception, improved our administration structure, perfected our safe administration regulations and processes, performed safe nursing care steps, prepared and carried out various emergency plans. We established a safe nursing care system which emphasizes the prevention priority.Results After implantation of JCI standard, the reporting rate of near miss increased 205%, which is not reported before. The rate of unsafe affair decreased 81.5%. Nursing care quality score increased 5.5%. The satisfaction rate of patient increased 22% and the satisfaction rate of the nursing staff increased to 99%.Conclusions JCI standard is helpful to promote the quality and level of nursing care which can reach the scientific, standardized and advanced level. Key words: JCI standard; Safe nursing care system; Emergency and out-patient department