Abstract
Rapid advances in cloud computing have seen infrastructure as a service (IaaS) become an essential service paradigm for enterprises. However, the assessment indicators of cloud-computing services are incomplete. This research is based on an updated information system success model. Perceived value is utilized to form the research structure, and this is modified according to resource dependence theory and transaction cost theory. These assessment indicators were examined by experts using the Delphi technique. The results demonstrate that data backup, high availability, confidentiality, and overall value are the most important factors for cloud-computing services.
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