Considering service strategy in ITIL V3 as a framework for IT Governance

Abstract

IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement, and risk management. As we know Information Technology Infrastructure Library (ITIL) is a public framework that describes Best Practice in IT service management. Although some researchers have considered ITIL V2 as a part of their IT Governance framework, this paper claims that ITIL V3 (new publication of ITIL in 2007) and “Service Strategy” as the core of this publication, can provide a well-matured framework for the governance of IT by covering all requirement of IT Governance.