Abstract
This paper critically appraises the topic of creating a rewards and recognition program in a large US corporation. The American workforce has been categorized into four generational groups with distinct traits. These groups have different, and sometimes conflicting, expectations of rewards and recognition. It is thus important to understand these traits and cater any corporate-wide rewards and recognition program that tries to engage such a multi-generational workforce. This paper, as it answers its research question, provides background into multi-generational workforce, some of its traits, and guidance about engaging such a workforce in a digital workplace. It makes recommendations to management to improve Rewards and Recognition process by making it transparent, crowdsourced, and more frequent; utilize digital recognition systems that provide ‘mobile first’ user interfaces with gamification; and provide sensitivity training to existing managers regarding the millennials.
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