Abstract

Server virtualization enables a physical computer to support multiple applications logically by decoupling the application from the hardware layer, thereby reducing operational costs and competitive in delivering IT services to their enterprise organizations. IT organizations continually examine the efficiency of their internal IT systems and their IT organizational processes. Researchers suggest that server virtualization technology is a disruptive innovation, but IT professionals must manage the decision process regarding server virtualization to ensure success because a poor employment of server virtualization can jeopardize the effectiveness of service delivery to its enterprise organizations. Today, IT professionals have only to read the latest news or perform pilot analysis to identify the employment of the server virtualization technology. This qualitative study explores the factors that influence the decision-making process regarding the choice to employ server virtualization technologies within organizations.

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