Abstract
The present study concentrated on one of the components of e-health: the electronic health communication between physicians and patients through a system called personal health records (PHR) viewed from end-users perspectives. Secondary data were borrowed from the National Physician Survey (NPS) and used as indicators to set up the study objective through exploring three sociological factors (openness to change, awareness toward, and quality of healthcare services) that predict people's attitudes and behavioural intention toward this component of e-health. The exploration was driven by surveying 325 Canadian patients in the same region as Canadian physicians who answered the NPS questions. The three sociological factors tested in the regression model were significant predictors of patients' behavioural attitude toward adopting this innovative technology. Improving the quality of healthcare is a key driver to make both parties and other stakeholders more open to change and accept a new technology.
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