Abstract
Conflicts are ubiquitous in many fields, including higher education. This present study is focused on a higher education institution with Chinese characteristics involved in the occurrence of conflicts every now and then. During the pandemic of COVID 2019, university authorities have taken strict countermeasure to prevent the epidemic from affecting campus life, but conflicts have occurred between the authorities and teachers, authorities and students, and students and teachers, to name a few. Referring to Thomas- Kilmann conflict model, this paper puts forward strategies for conflict management to members and leaders in higher education institutions in order to solve possible unexpected conflicts.
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