Conflicts and interactions in urban tourism: Use of urban public space by residents, tourists, and migrant domestic workers in Hong Kong

Abstract

Conflicts over the use of public resources are not uncommon in urban destinations. While tourist-resident conflicts are well-researched, previous studies have not considered marginalized groups who cannot be categorized as tourists or locals, such as migrant domestic workers (MDWs). This study aims to explore the use of urban public spaces by residents, tourists, and MDWs and whether their co-presence leads to conflicts or interactions and understanding. In-depth interviews with MDWs and short interviews with residents and tourists were conducted. Findings revealed the sources of public space conflicts, including place, recreationist, and behavioral factors, and the varied experiences sought in open spaces. Nevertheless, residents and tourists expressed a high level of tolerance and understanding of MDWs' circumstances, which prevented direct conflicts. Although sharing the same public space did not necessarily facilitate cross-group social interactions, tourists and residents appreciated the diversity in public spaces, which also transformed tourists’ impression of Hong Kong.