Conflicts among Construction Players during the Construction Stage in Kelantan

Abstract

Conflicts among construction players during the construction stage are a common occurrence. It became an unavoidable issue and negatively impacted the project's overall performance in terms of time, cost, work quality and productivity as well as damage to the business relationship. Therefore, this research aims to identify the factors contributing to the conflicts among construction players during the construction stage. To achieve the research objective, the questionnaire survey was selected as the research methodology. This research was conducted in Kota Bharu, Kelantan and the respondents for this study can be categorized into two (2) categories: contractor and consultant. The data was analyzed by using descriptive analysis from the SPSS software. Based on the data collected, lack of communication is a major factor in conflict arising among the construction players involved during the construction stage. The data obtained through this research can help resolve or reduce the occurrence of conflict and protect the interest of all the construction players involved during the construction stage in the future.