Abstract
The purpose of this study was to investigate the influence of interventions conducted to bring a positive change in conflict resolution styles among students of Class XI. Conflict resolution style was measured by Thomas- Kilmann Mode Instrument. Forty five students of Standard XI participated in the study. A pre-test and post-test experimental design was used. A pre-test was carried out in the beginning of the interventions to determine the conflict resolution style used by participants in their inter-personal conflicts. The interventions, in the form of group activities like removing the blocks in communication, effective usage of non-verbal communication, importance of listening, group discussion on anger management, and inculcation of constructive social skills were conducted. A post-test was carried out to measure the effects of interventions on participants’ conflict resolution styles. Results indicated that the conflict resolution style of the group was modified and transformed into a mature and constructive way of dealing with conflicts. Keywords: Conflict, Conflict Resolution, Conflict Resolution Styles, Communication. DOI : 10.7176/JEP/10-4-04
Highlights
Society is the coming together of individuals who are governed by the same rules but have varied backgrounds
This study examined the effects of interventions on conflict resolution skills on students
The results of the test (Thomas Kilmann conflict mode instrument) conducted on participants showed a significant change in the conflict resolution styles of the students
Summary
Society is the coming together of individuals who are governed by the same rules but have varied backgrounds. Shape a person’s outlook and perception towards things giving each individual a uniqueness. This uniqueness of each individual is as much a source of variety as it is for conflict. Conflicts are natural aspect of human interactions. They are universal their nature and intensity may vary from person to person. Conflict is a process that starts when individuals or groups have differences and a serious incompatibility or disagreement regarding interests, beliefs, opinions, values, or practices (Mukhtar & Habib, 2010). According to Oner (1996), “conflict generally happens when wants, needs, opinions and point of views of people counteract. It is a common assumption that any kind of conflict is inherently bad but it is to be understood that it is not the conflict but the outcome or consequence of conflict that is good or bad, which in turn depends on how people express and deal with conflict
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