Conflict Resolution Strategies Observed During Discussions among Students with Different Personalities

Abstract

The aim of this study is to obtain insight on conflict resolution strategies during collaborative writing among students with different personality profiles categorised under Leonard Personality Inventory (LPI) in Malaysia. A case study group consisting of five Diploma in Mass Communication students were observed. The research instruments used were video recordings, interviews, diary entries and observations. The findings in this study showed the use of conflict resolution strategies in reducing conflict in the course of collaboration. Consequently, there were mixed results on the group dynamics. The methods in conflict resolution could be divided into collectivist and individualistic approaches. The former were using humour to diffuse tension, filtering ideas and diverting attention from conflict by voluntary involvement in performing sub-tasks. However, the latter were the leader being abrasive towards group members and the group members ignoring leader’s guidance. In addition, it was obvious that some participants behaved according to their personalities consistently while some placed priority on their roles played in the group. It is recommended that self-reflection be encouraged to improve collaboration and guidance on facilitation of groups be provided to group leaders prior to their collaboration.