Abstract
The specific objective of this research is to look at conflict resolution in institution as being experienced in Ghanaian Senior High School. The researcher used descriptive research design to collect data from forty-three (43) Senior High Schools in the Ashanti Region of Ghana. The result indicated that when conflict is managed well, there is performance and better output; increasing effectiveness and efficiency in the school system. Despite limitations of the study, the general results depicted the core role conflict resolution plays in achieving institutional aims, objectives, aspiration and goals
Highlights
Institutional performance depends on either Positive or Negative nature of conflict and how well head teachers and administrators are able to handle
The researcher was collected from Public Senior High Schools in Kumasi in the Ashanti Region of Ghana
The choice of this Region was appropriate since it had experienced the highest occurrence of conflicts among public senior high schools in Ghana
Summary
Institutional performance depends on either Positive or Negative nature of conflict and how well head teachers and administrators are able to handle. Bricoe and Schuler indicated that many institutions use win-lose nature and competitive approach to curb conflict. They indicated that such negative view to conflict breed inefficiency creating destruction to the core purpose of viewing conflict leads to a win-win solution leading to cohesion and healthy competition with institutions. According to (Dowling et al, 2008) top level managers see group conflict as an unfortunate situation and resolve or entirely eliminate all types of disputes. They lamented that these top-level managers have come to accept that conflict disorganize activities within an institution thereby preventing optimal performance. They lamented that these top-level managers have come to accept that conflict disorganize activities within an institution thereby preventing optimal performance. Dowling et al (2008) alerted that if conflict is visible, there is something wrong and that guidelines are not followed to the maximum in managing activities
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