Conflict Management Styles and Organizational Commitment: A Study Among Perbadanan Kemajuan Negeri Selangor Employees

Abstract

Purpose: This study aims to determine how employees manage with conflict and their commitment towards the organization. Theoretical framework: The conflict management style and organizational commitment theory was applied in this study. Design/Methodology/Approach: A sample of 245 respondent from PKNS employees was used in this cross-sectional study. Data was collected using simple random sampling by distributing close-ended questionnaire. All items in survey questionnaire were adapted from Rahim’s Organizational Conflict Inventory-II (ROCI-II) to measure conflict management styles as independent variable which are integrating, obliging, compromising, dominating and avoiding style. Meanwhile, organizational Commitment Questionnaire (OCQ) were used to measure employees’ organizational commitment. Data obtained were measure with the aid of Statistical Package Social Sciences (SPSS) version 29. Findings: Result obtained from the analysis showed that integrating, compromising, dominating and avoiding style of conflict management is statistically significant relationship on organizational commitment. Accordingly, the analysis also shows that conflict management styles has relationship toward organizational commitment. Research, Practical & Social implications: This research will be useful to the current problem with conflict management. It will provide an additional in-depth overview of the factors involved in handling conflict and their relation to organizational commitment at all organizational levels. Fostering a good relationship among the employees will create a harmony work environment and give sense of respect between individual. This is a path that lead to a successful business and organization. Originality/Value: This study presents an advance knowledge to the current literature on handling conflict and organizational commitment. Additionally, the findings from this study will help employees in abilities to manage conflict and further understanding on organizational commitment through conflict management.