Abstract
In everyday professional life, career counsellors are confronted with a variety of conflict situations. These conflicts are not related to clients only but also to problems with colleagues, with a service provider or with the team management. For the research group “behaviours of adolescents and young adults in their vocational and study orientation phase and their training and study success”, it was important to use the co-ping questionnaire for counsellors to find out which areas of conflict the 346 counsellors surveyed were confronted with, which coping strategies they used, how they assessed these strategies and what connections these behaviours had with personal attitudes and positions. The three most noticeable areas of stress for counsellors were problems with adolescents under 25 years of age and adults over 25 as well as problems with colleagues. Respondents reported that such events were perceived as unpleasant/stressful and were of great significance to them. According to a self-assessment, 72% of the counsellors were able to cope successfully with the problem. The predictability and duration of such problems had only a secondary influence on successful coping.
Highlights
Career counsellors are confronted with a variety of conflict situations
For the research group “behaviours of adolescents and young adults in their vocational and study orientation phase and their training and study success”, it was important to use the co-ping questionnaire for counsellors to find out which areas of conflict the 346 counsellors surveyed were confronted with, which coping strategies they used, how they assessed these strategies and what connections these behaviours had with personal attitudes and positions
Within the framework of the research project “Behaviours of adolescents and young adults in their vocational and study orientation phase and their success in training and studies” (BSOP), we examined the coping strategies used by career counsellors in vocational situations, looked at how helpful the behaviours shown were and which effects or causes could be attributed to these behaviours
Summary
Conflict management strategies are of great importance to career counsellors in difficult professional situations as the counselling of young people and adults should always take place in a conflict-free context Career counsellors may be faced with different conflict situations in their everyday professional life. Such conflicts are related to young people or adults in vocational guidance, further education or career counselling, but there may be e.g. problems with colleagues or team management. Within the framework of the research project “Behaviours of adolescents and young adults in their vocational and study orientation phase and their success in training and studies” (BSOP), we examined the coping strategies used by career counsellors in vocational situations, looked at how helpful the behaviours shown were and which effects or causes could be attributed to these behaviours The paragraph presents among the common approaches in coping research those that are related to the coping questionnaire used in this study
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