Conflict Management Strategies: Its Impact on Organization’s Goal Attainment on Selected Manufacturing Firms in Abuja

Abstract

The aim of the study is to examine Conflict Management Strategies: Its Impact On Organization’s Goal Attainment on Selected Manufacturing Firms in Abuja. Respondents comprised 145 employees across selected manufacturing through the use of stratified random sampling technique. Data were generated through the use of validated structured questionnaire. Descriptive and inferential statistics were employed to analyze data collected from the respondents. The study used Spearman correlation analysis as methodology tool. Findings indicated that there is a significantly positive relationship between conflict management strategies (collective bargaining, compromise, and accommodation) and organizational goal attainment. Non-integrative conflict management strategies (competition, domination and avoidance) had a negative statistically determinate effect on organizational goal attainment. The result also indicated that collective bargaining strategy displayed the highest significant positive correlation with organizational goal attainment. The study recommended that management should adopt an inclusive and collaborative strategy of conflict management as well as involving unions in making key strategic decisions to avoid conflict insurrection in the organization. The study concluded that conflict is unavoidable in organization and could make or man organizational goal attainment depending on the conflict management strategies adopted.