Conflict And Stress Management At Customs Offices

Abstract

A model of human resources technology for conflict and stress management at customs offices, focused on a complex study of the causes of destructive conflicts and professional stresses and development of the administrative decision-making process for their prevention, is proposed. An urgent problem of developing the conflict competence of managers and staff as a strategic method for conflict and stress management in the process of public service in customs bodies is considered. An effective design of conflict counseling in customs bodies is provided. Theoretical background, development of methodological and practical recommendations on the establishment of a human resource technology for conflict and stress management, the formation of a conflict counseling system in the work of human resource management in customs authorities are proposed. A number of potential problems and risks associated with the introduction of conflict and stress management technology in the customs authorities are presented. The authors suggest considering conflict counseling as a method of human resources risks minimization in customs bodies. The results of various sociological surveys, including anxiety level, conflict intensity and the coping strategies, conducted among students of Samara State Technical University (specialty Customs) are presented. Integrated information maps of professional stress for various categories of staff in customs authorities are developed.