Abstract
The incorporation of the Internet of Things (IoT) technologies enables products with new features, thus turning them into “smart products.” One of the opportunities presented by the literature for these applications is the development of household smart meters. In spite of this, few studies in this area seek to understand the most appropriate configurations of smart meters to meet customer needs. With this in mind, the objective of this work is to identify the most appropriate configuration for a smart household meter for electricity, water, and gas consumption, which adds value for a different household customer. Therefore, a market research based on Conjoint Analysis Based on Choice was carried out. The survey presents a sample of 202 respondents restricted to the metropolitan area of Florianópolis, in southern Brazil. The results indicate the relevance given by sample consumers to energy and water control, but no significant interest in controlling gas consumption. Consumers are also interested in using the mobile application to access information and tips on the consumption of monitored resources. Moreover, respondents in this region are less price sensitive. However, women and consumers of cheaper real estate are more willing to pay a higher price for a smart meter.
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