Configuration information system architecture: Insights from applied action design research

Abstract

One of the critical information systems that enables service resilience is the service configuration information system (CiS). The fundamental challenge for organisations is the effective designing and implementation of the CiS architecture. This paper addresses this important research problem and reports insights from a completed applied action design research (ADR) project in an Australian financial services organisation. This paper aims to provide guidance to researchers and practitioners contemplating ADR, rooted in the organisational context, for practice-oriented academia-industry collaborative research. This research also contributes in terms of the CiS reference architecture design knowledge and demonstrates the applicability of the ADR method.