Conclusions and Implications

Abstract

The intended goal of this research is to illustrate the various factors that are critical to IT project success in the public and private sectors. Section I uses extant literature to summarize the importance of the 14 critical success factors, reviews the role of the chief information officer within the organization, and offers empirical data to attest to the hypothesized critical success factors. The concept of critical success factors was introduced by Daniel (1961) and popularized by Rockart (1978). In much of the literature, critical success factors refer to those few items that can make or break a project. Accordingly, the literature also indicates the relative importance of various critical success factors. By empirically testing an assortment of findings, this book offers a listing and ordering of 14 of the factors.