Abstract
This paper discusses and evaluates the impact of the introduction of a concierge service into problematic tower blocks. The argument presented is that concierges have a particular significance in mediating design and management improvements in a time of change, and that one consequence of this has been to contribute to a more positive relationship between the housing organisation and tenants. The analysis is located within a wider discussion of the nature of caretaking, and makes detailed reference to one case study area. This case study demonstrates how concierges have used their unique position within the housing management service to develop a particular area of their work, the social and welfare role, and that this, together with their control over space, has been instrumental in situating them as mediators of change.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.