Abstract
ABSTRACT The COVID-19 pandemic challenged the US healthcare system in unprecedented ways. In previous work (Nemzer and Neymotin 2020), we examined pre-pandemic differences between online patient reviews of concierge and regular physicians. The present analysis employs new data and sentiment analysis to further explore the evolving relationship between physician concierge status and patient perception. In contrast with our previous findings regarding the time before COVID-19, we identify an inversion in the role of empathy as a key factor predicting patient reviews during the pandemic crisis. Our results shed light on likely trends in healthcare, particularly due to increasing income inequality.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
