Abstract
Conceptualization of Management of Healthcare Services
Highlights
Healthcare services are provided in a dynamic and complex system
It is necessary to conceptualize management of healthcare services to understand how healthcare managers should take their decision in such dynamic and complex system and how performance of healthcare organization should be grow into culture of patient safety and reduce medical errors
It is very important to understand the organizational structure in healthcare system because there are multi relationships between different groups of people who working in healthcare organizations
Summary
Healthcare services are provided in a dynamic and complex system. Various daily process, activities and functions that happen in healthcare organizations, in addition, to rapidly changes increase complexity of healthcare system. It is necessary to conceptualize management of healthcare services to understand how healthcare managers should take their decision in such dynamic and complex system and how performance of healthcare organization should be grow into culture of patient safety and reduce medical errors. The most common types in healthcare organizations are functional, divisional, product/market and matrix designs (Courtney, Nash et al 2002). Medical division, nurse division, allied health division, pharmacy division and administrative services are examples of functional organizational structure. Healthcare organizational performance assess to ensure that healthcare services provided in high quality, high productivity, safety and cost effectiveness manner. Understanding organizational theory and how people in health organizations act either with patients or between themselves can help in improve patient safety and avoid preventable adverse events. According to Shortell and Kaluzny (2000:13) the most differences are: 1. Defining and measuring output are more difficult
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