Conceptualising a Cloud Business Intelligence Security Evaluation Framework for Small and Medium Enterprises in Small Towns of the Limpopo Province, South Africa

Abstract

The purpose of this study was to investigate security evaluation practices among small and medium enterprises (SMEs) in small South African towns when adopting cloud business intelligence (Cloud BI). The study employed a quantitative design in which 57 SMEs from the Limpopo Province were surveyed using an online questionnaire. The study found that: (1) the level of cybersecurity threats awareness among decision-makers was high; (2) decision-makers preferred simple checklists and guidelines over conventional security policies, standards, and frameworks; and (3) decision-makers considered financial risks, data and application security, and cloud service provider reliability as the main aspects to consider when evaluating Cloud BI applications. The study conceptualised a five-component security framework for evaluating Cloud BI applications, integrating key aspects of conventional security frameworks and methodologies. The framework was validated for relevance by IT specialists and acceptance by SME owners. The Spearman correlational test for relevance and acceptance of the proposed framework was found to be highly significant at p < 0.05. The study concluded that SMEs require user-friendly frameworks for evaluating Cloud BI applications. The major contribution of this study is the security evaluation framework conceptualised from the best practices of existing security standards and frameworks for use by decision-makers from small towns in Limpopo. The study recommends that future research consider end-user needs when customising or proposing new solutions for SMEs in small towns.