Abstract
Nowadays, collaborative knowledge management (CKM) is well accepted as a decisive asset in the field of networked enterprises and supply chains. However, few knowledge management initiatives have been performed successfully because, in most cases, the barriers that hinder the CKM process are unknown and misunderstood. Currently, the research reveals different uni- and bi-dimensional barriers’ classifications, however multi-dimensional approaches provide a better view of the complexity in the area of CKM. Therefore, this paper proposes the three-dimensional matrix of collaborative knowledge barriers taking into account: (i) perspectives; (ii) levels and (iii) barriers blocks to provide a reference way to audit the CKM barriers, and thus, in further research, focus on the corrections and adjustments to guarantee the success while implementing a CKM project.
Highlights
Globalisation has led organisations to form alliances and to develop partnerships with other entities which have different experiences, languages, cultures, strategies and contexts to respond to changes in the environment in an agile and flexible way, to reduce costs and save time, and to deliver customer-oriented products and services in a sustainable way
The objective of this paper is the identification of the barriers involved in the collaborative knowledge (CK) process, considering four level, from five different perspectives and aggregating the identified barriers into four blocks
The paper aims at proposing the three-dimensional matrix of collaborative knowledge barriers (CKB) to provide a practical framework for academics and professionals wishing to diminish the CKB impact and enhance the CK management (CKM) process
Summary
Globalisation has led organisations to form alliances and to develop partnerships with other entities (customers, suppliers, distributors, government, and even competitors) which have different experiences, languages, cultures, strategies and contexts to respond to changes in the environment in an agile and flexible way, to reduce costs and save time, and to deliver customer-oriented products and services in a sustainable way. According to the literature, few knowledge management initiatives have been performed successfully in the field of networked enterprises and supply chains because, in most cases, the barriers that hinder the CKM process are unknown and misunderstood This is corroborated by [1] who state that designing a strong system to improve performance and facilitate relationships in supply chains is a challenge, and the authors suggest that future studies should address barriers in networked enterprises and supply chains. For this reason, the objective of this paper is the identification of the barriers involved in the CK process, considering four level (individual, intra-, inter- and extra-), from five different perspectives (human, organisational, technological, contextual and informational) and aggregating the identified barriers into four blocks (trust, management, environment and means). The paper aims at proposing the three-dimensional matrix of collaborative knowledge barriers (CKB) to provide a practical framework for academics and professionals wishing to diminish the CKB impact and enhance the CKM process
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