Abstract
The evaluation of an office information system (OIS) is a dynamic process because its requirements and forms change with the changing office environment. The OIS includes both computerized systems and the social office environments where the information system supports different functions, activities, and tasks. We analyze the dynamic nature, structure, and criteria for the performance evaluation of the OIS (Savolainen,1993, Savolainen,1994, Savolainen,1995, Savolainen, 1996). Our analysis includes the office and the information system supporting its activities; the development and use of the OIS; the internal efficiency and external effectiveness of the OIS; the organizational, social, economic, and technical criteria for the evaluation; and the evaluation practices and user participation aspects. We present guidelines choosing the right criteria for the performance measurement and for conducting the dynamic evaluation process in office environments. Petri net-based OSSAD tools are applied in the description of the evaluation process.
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