Abstract

The aim of the article is to analyze and develop a concept for improving selected forwarding processes, using a shipping company, as an example through the use of the available modern technologies. In the first part of the work, the processes requiring improvement were identified. For this purpose, process maps have been developed. Then, based on the data from the company, the average time for the implementation of selected processes by an employee was calculated. The following section presents a proposal to improve the analyzed processes. Based on the company's data and assumptions for calculations, a forecast for the improvement of the selected processes is prepared. It has been shown that the proposed solutions may contribute to shortening the employee's working time by approx. 2 hours, which will translate into an increase in the employee's efficiency by approx. 40%.

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