Comunicação no cuidado em saúde: Concepções e vivências de discentes e docentes de Enfermagem

Abstract

The communication skill involves the exchange between verbal and non-verbal messages between individuals. In the field of nursing, it is a skill in the process of caring for users and a work tool among different professionals for care centered on the user / family, being relevant during the process of graduation training. Throughout the training process of the nursing student, different contexts and factors that may have an impact on professional practice must be considered. Goals: to analyze the conceptions of professors and students of the undergraduate nursing course about health communication. Methods:  a described, exploratory study with a qualitative approach. It was developed from the techniques of narratives (with undergraduate nursing students) and semi-structured interviews with nursing professors, from guiding questions about the concept of communication, their experiences about communication during training and communication between nurses and users. The data were analyzed from the generation of descriptive and analytical codes, for categorization. Results Narrative data were collected from 131 students and 10 teacher interviews. The data were grouped into three categories: 1) Communication concepts, their forms of expression; 2) Communication in nursing care, its relationship and application in the nurse's work; 3) Applications of communication in the context of nursing undergraduate education. Conclusions:  Nursing students and teachers recognize the importance of communication, but mention the lack of tools and practices that make users more participants in the decisions involved in care. Such aspects need to be addressed throughout the training process, through teacher mediation.