Computerized Decision Support Case Study Research: Concepts and Suggestions

Abstract

Supporting decision making is an important and potentially transformative research topic that is challenging for academic researchers to study. Anecdotal evidence suggests that computerized decision support systems (DSS) can improve decision quality and change the structure and functioning of organizations. To make progress in our understanding of this phenomenon there is an ongoing need for more decision support case study field research that includes documenting decision support impacts. Research case studies help understand the use and consequences associated with building and using computerized decision support. More descriptive and technical information about specific DSS will be helpful in explaining the variability of these technology artifacts. Current theory related to computerized decision support is inadequate and research case studies can potentially assist in theory building. The possibilities for improving and increasing decision support continue to evolve rapidly and research case studies can help define this expanding, changing field of study. More “good” case studies and more details about each specific case is useful, helpful, and a significant contribution to understanding how computing technologies can improve human decision making.