Computer simulation

Abstract

A computerized hotel simulation was developed for use by a senior class of undergraduates in a hospitality management program. The simulation is an integral part of a course entitled Computer Applications in Hotels and Restaurants. The objectives of the hotel simulation, in addition to illustrating the dynamics of hotel operation and procedural control, were to provide managerial experience in accounting, problem-solving and decision-making. Sub-systems relating to front office procedures and back office accounting are currently available in the model. Interactive terminal operation, shared file concepts and APL PLUS on a time-sharing basis are employed. The simulation has been used as a teaching tool in variety of ways as the size of the class has increased from 26 to 68 during the four years of simulation development. The actual computing cost per student of approximately $30.00, is low considering that the experience gained by using the simulation cannot be duplicated in any other way. Evaluation both by faculty and students has shown that the simulation did allow the application of theory and background knowledge to a model which closely resembled a real life situation. As a result the students were encouraged to solve problems and make decisions in a way that permitted a better understanding of the role of management in the real world. The type of education gained in such a computer applications course will develop user-managers who have the expertise to participate effectively in the development and use of management information systems. The simulation could also be used in special research projects; the concepts of the back office module could have wide application in other areas of business management.