Complex Acts of Knowing: Paradox and Descriptive Self‐Awareness

Abstract

We are reaching the end of the second generation of knowledge management, with its focus on tacit-explicit knowledge conversion. Triggered by the SECI model of Nonaka, it replaced a first generation focus on timely information provision for decision support and in support of BPR initiatives. Like BPR it has substantially failed to deliver on its promised benefits. The third generation requires the clear separation of context, narrative and content management and challenges the orthodoxy of scientific management. Complex adaptive systems theory is used to create a sense-making model that utilises self-organising capabilities of the informal communities and identifies a natural flow model of knowledge creation, disruption and utilisation. However the argument from nature of many complexity thinkers is rejected given the human capability to create order and predictability through collective and individual acts of freewill. Knowledge is seen paradoxically, as both a thing and a flow requiring diverse management approaches. The Cynefin Centre Membership of the Centre, which focuses on action research in organisational complexity is open to individuals and to organisations. It focuses on high-participation action research projects seeking new insights into the nature of organisations and markets using models derived from sciences that recognise the inherent uncertainties of systems comprised of interacting agents. However, the Centre is not about attempting to apply physical or biological models to organisations wholesale without attention to the uniquely human capacities of free will, awareness and social responsibility. It is about engaging human organisational complexity in its many manifestations, including the ancient collective and emergent patterns of narrative, ritual, negotiation of identity and truth, self-representation and knowledge exchange. The Centre is not about consultants or academics conducting multiple interviews or observations and deriving static hypothesises and models based on their outside "expertise". It is about creating focused dynamic interactions between traditional and unexpected sources of knowledge to enable the emergence of new meaning and insight. The Centre is based on a model of networked intelligence, creating a broad and loosely structured coalition of academics, industrial and governmental organisations to create new insight and understanding for its members into the complexity of managing in a new age of uncertainty. The basis of all Centre programmes is to look at any issue from multiple new perspectives and to facilitate problem solving through multiple interactions among programme participants. Programmes run on a national, international and regional basis and range from investigation of seemingly impossible or intractable problems to pragmatic early entry into new methods and tools such as narrative databases, social network stimulation and asymmetric threat response.