Abstract
Aims This study investigated the role of a core laboratory’s reception area on turnaround time (TAT), assessed the impact of change and highlighted those areas where most delays were incurred. Methods The time-intervals of randomly selected specimens were documented throughout the test-cycle, before and after changes to a core laboratory’s reception area. Data were analysed using non-parametric methods. Results Significant improvement was noted (p Discussion TAT is an important component in the evaluation of laboratory quality assurance. Laboratories have limited control over the pre-analytical phase, and this study highlights the importance of managing these activities. By addressing problems with labour and workflow, it was possible to significantly improve TAT in our reception area with minimal expense. Although the evidence that improved TAT affects patient care or length of stay is lacking, the importance of TAT as a measure of quality service should not be disregarded.
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