Abstract
Purpose – The purpose of this paper is to address the nature and importance of crises management in large organizations. The paper highlights factors that lead to complacency in large organizations and the dialectic relationship between complacency and crises. Design/methodology/approach – The paper reviews current crises, especially at General Motors. It refers to recent debates on the state of management crises and the failure of some large corporations to tackle these crises effectively. Findings – The paper differentiates between complacency and crisis and clarifies how the first leads to crisis. The paper, too, underscores that crisis should not only be viewed from an economic perspective. Rather, its social cost in today’s world must also be considered. Originality/value – The paper provides unique perspectives on the link between complacency and crises and explores avenues to prevent crises or neutralize their impact should they take place.
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