Abstract
The motivation behind this investigation was to find out the relationship between competence and communication skills of human resources professionals and employee satisfaction, as mediating variables, to improve employee performance. This study also aimed to examine the direct relationship between competence and communication skills of human resources professionals and employee performance. For data collection, a questionnaire was sent to 60 employees from the level of Section Head to Senior Manager or those directly involved in the production process and other supporting functions. The result of this study showed that the competence level of human resources professionals did not have any significant relation with employee satisfaction and employee performance. In contrast, the communication skills of human resources professionals had a significant impact on employee satisfaction and indirect correlation with employee performance; employee performance increases if employee satisfaction increases. Consequently, to be able to increase employee satisfaction, HR professionals must improve their communication skills
Highlights
Employee performance refers to behavior relevant to company goals, and this behavior is under the control of every employee (Liao & Chuang, 2004)
With t-value 2.740 > ttable 2.0154, this study proved that the communication skills of Human Resources (HR) professionals have a positive relationship with employee satisfaction
This study found that employee satisfaction is influenced more by how HR professionals carried out communication rather than by the competence of HR professionals itself, whereas the proper competency level of HR Professionals will enhance HR professionals' communication skills
Summary
Employee performance refers to behavior relevant to company goals, and this behavior is under the control of every employee (Liao & Chuang, 2004). Human Resources (HR), as a component of organizational goals, plays an essential role in helping the organization perform organizational tasks and in improving employees' performance (Alavi, Abdi, Mazuchi, Bighami, & Heidari, 2013). In line with this role, to effectively boost organizational success, HR must be equipped with basic HR competence and must expand knowledge and experience outside the scope of HR (Cohen, 2015). As an HR professional, with so many competencies to acquire, are there any factors influencing HR professionals to improve employee performance? Employees feel more safe and secure in the knowledge that HR practices are implemented appropriately within the company
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