Abstract
The purpose of this study is to examine the unexplored mechanisms through which employee job performance is affected by compassion experienced at work. While the relationship between compassion and job performance is relatively well established in the literature, our knowledge of the actual mechanisms underlying this relationship is still in a nascent state. In this study, we propose two paths through which increased job performance results from workplace compassion. Our empirical results, obtained through 360 full-time employees including 182 males and 178 females working in South Korea, provide support for the serial double mediation effects of positive work-related identity and collective self-esteem in the positive relationship between compassion experienced at work and job performance. In addition, the positive relationship between workplace compassion and job performance is mediated by positive psychological capital.
Highlights
It is inevitable for employees to experience suffering at work
We examined the dual paths through which workplace compassion leads to the enhancement of employee job performance
Our results demonstrated that positive work-related identity and collective self-esteem serially mediated the positive relationship between workplace compassion and job performance
Summary
It is inevitable for employees to experience suffering at work. Organizations are affective environments where employees experience job-related demands and situations that trigger distress on a constant basis; for example, negative affective reactions can arise from job dissatisfaction [1]. Employees often have the painful experience of disconnection or detachment from their organizations and from other organizational members [7]. Such phenomena are detrimental to both organizational and employee performance, factors that are critical to organizational profit, effectiveness, and sustainability [8,9]. Positive organizational psychologists suggest that, for employees experiencing suffering at work, the expressing of concern and caring by coworkers is integral [10]. In this study, we aim at investigating the mechanisms through which workplace compassion can increase employee job performance
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