Abstract
Knowledge management is a complex phenomenon and has been setting new dynamics in the way organizations share knowledge, especially public organizations. Public institutions seek to improve knowledge management tools in order to fulfill their mission, vision and the achievement of their strategic objectives. Understanding how the sharing of knowledge occurs in a public institution of education is the purpose of this study. For this, this research investigated the use of knowledge sharing tools at the Federal Institute of Santa Catarina (IFSC), through documentary analysis and interview. The results indicate that knowledge sharing happens in different forms, such as the use of institutional e-mail, the holding of in-person and online meetings, the provision of documents on institutional platforms, the promotion of training and the use of instant messaging application. These tools contribute to the promotion of a culture of cooperation and unity, favoring relations between the servants who, in turn, develop their work more effectively.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
