Comparison of VoIP and PSTN services by statistical analysis

Abstract

One of the most common ways, where anyone can communicate with each other very easily, and instantly, is, of course, the voice exchange. Public Switched Telephone Networks (PSTN), and Voice over Internet Protocol (VoIP) are common ways of transferring voice communications by using telephone network. These two ways have their own strengths and weaknesses. The two major positive points of the PSTN are reliability, and stability. One of the drawbacks of the PSTN is that it has complex connectivity. The VoIP strengths are cheaper in costs compared to PSTN, less usage of cable, user-friendly, simple connectivity, and variety of services. On the other hand, the biggest challenge of VoIP is frequent disconnects of voice communication. In this paper, a survey is being performed on a selected group of people to understand the quality differences between PSTN, and VoIP. This paper shows that the Quality of Service (QoS) of today's VoIP is not good enough but users still continue to use it. However, this survey is also trying to find ways on how to improve existing QoS of VoIP. Plus, it points out what type of users prefers to utilize by using PSTN or VoIP.