Abstract
Patient satisfaction is an indicator of the quality of service we provide and patient satisfaction is a capital to get more patients to get loyal patients. Factors that influence patient satisfaction are product or service quality, price, emotional, performance, service, facilities, atmosphere, and communication. This study aims to determine inpatient services for BPJS and Non-BPJS patients with the level of patient satisfaction in H. Andi Sulthan Daeng Radja Bulukumba Hospital, This study is an analytic observational study with a comparative approach study. This sampling uses a nonprobability sampling method with the sampling technique is a consecutive sampling. The research sample taken amounted to 76 respondents each 38 BPJS patients and 38 Non-BPJS patients from a total population of 305 patients conducted in the inpatient room of H. Andi Sulthan Daeng Radja District Hospital. Bulukumba from May 16 to May 18, 2017. The measuring instrument used was a questionnaire with a Likert scale. The results of this study were 76 respondents from 38 BPJS patients and 38 Non-BPJS patients, from 38 BPJS patients, who were dissatisfied with 6 respondents (7,895), who were satisfied as many as 27 respondents (35,526%), who were very satisfied as many as 5 (6.679%) while from 38 Non-BPJS patients there were no dissatisfied patients, 27 respondents were satisfied (35,526%), who were very satisfied as many as 11 respondents (14.479%). The conclusion was that there were differences in the level of service satisfaction inpatients given to BPJS patients and Non-BPJS patients at H. Andi Sulthan Daeng Radja Bulukumba Hospital in 2017 with p = 0.032 <a = 0.05
Highlights
Patient satisfaction is an indicator of the quality of service we provide and patient satisfaction is a capital to get more patients to get loyal patients
This study is in line with research conducted by Eka Murtiana (2016) on the Relationship of Health Services to BPJS Patient Satisfaction in Kendari City Hospital 2016
Where the results of the study showed that there was a close relationship between the quality of hospital services with BPJS patient satisfaction in class III inpatient in Senopati Bantul Hospital with a value of p = 0,000
Summary
Patient satisfaction is an indicator of the quality of service we provide and patient satisfaction is a capital to get more patients to get loyal patients. Loyal patients will reuse the same health services if needed again. It is even known that loyal patients will invite others to use the same health care facilities (Nursalam, 2014). Health service is a product in the form of services or goods produced by a producer, in this case, it can be a provider or health institution, at first glance, health services seem to be the same as other economic goods on the market. It must be realized that health services have unique characteristics possessed by other economic goods, so that special attention.
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